Help, support and information on “The Tool Depot”? You will find it here.
The stocked items will generally ship
within one business day. Depending on your location, you should receive your item within 3 - 5 business days.
Third party items ship directly from the manufacturer or shipped after we received the product from distributor and usually will be shipped within 3-7 days. These items can be coming from anywhere and therefore will have a much more variable delivery time.
Our site provides insight on how long it will take to ship, but the
distance from the manufacturer/Authorised Distributor to the customer will
impact the transit time in a very unpredictable manner.
We ship stocked items out of our warehouses/Retail Stores. More specifically, they are located in Chennai.
Third party items ship directly from manufacturers/Authorized Distributor located all over the country.
We have tied up with a number of reputed courier partners. The courier service provider for Customer’s order is selected based on Customer’s location.
Customer Return/Exchange Policy
If you are not satisfied for any reason products may be returned within 5-7 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.
From time to time, due to market conditions, certain products may be non-refundable.
All returns request can be obtained by contacting our Customer Service Department at +91-6369404275. Our customer service hours are Monday through Saturday from 10 a.m. to 8 p.m. (IST).
Include a copy of the original order confirmation or packing slip or order number as proof of purchase.
In order to obtain a refund or exchange, prior approval must be given by our team. Please call +91-6369404275 (10AM-7PM IST, Monday through Saturday).
Returned goods must be adequately packed and sent freight prepaid to:
Aeolus Healthcare Pvt Ltd,
Plot No 114, Mount Poonamalle High Road, Karambakkam, Gandhi Nagar, Porur, Chennai, TamilNadu 6000116
If Customers receive a wrong product, we request Customers to report Customer’s concern by calling our customer care team within 24 hours of receipt of Customer’s order. We’ll get back to Customers and arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint. Customers can choose to have refund/replacement of the product.
If your Products Arrived Damaged Before contacting “AeonCare”
please call the carrier that delivered your package within 24 hours of receipt. “AeonCare” cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.
Customers can cancel their order any time before the dispatch of Customer’s product. Just through your order status page or call +91-6369404275 (10AM-7PM IST), (Monday - Saturday) & we will cancel it and initiate Customer’s refund.
Refund in your bank account will take 3-5 working days after we receive goods & confirmation from our customer support team.
To place an order, go to the product Listing from Navigation that contains what you are looking for and enter the number of Qty you required & Click the Add to Cart button.
Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website and Click on Place Order Button.