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Commode Wheelchair Other Mobility Aid Bathroom Assist

Frequently Asked Questions

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does delivery take for orders in Chennai vs. other cities?

Delivery timelines vary based on your location and product availability. Orders within Chennai are typically delivered within **1–2 business days**, while deliveries to other cities across India usually take **3–4 business days**. For bulky medical equipment such as hospital beds and wheelchairs, delivery times may vary depending on the destination and logistics availability. You will receive updates once your order is dispatched.

Can I track my order after placing it on AeonCare?

Yes. Once your order is shipped, AeonCare will provide a tracking link or tracking number via WhatsApp. You can use this information to monitor your shipment's status and estimated delivery date in real time. If you need assistance, our customer support team is always available to help.

Product

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

What is the difference between a foldable wheelchair and a transit wheelchair?

A foldable wheelchair is designed for both self-propelling and caregiver assistance, featuring larger rear wheels that allow users to move independently. A transit wheelchair, on the other hand, has smaller rear wheels and is intended to be pushed by a caregiver. Transit wheelchairs are generally lighter, more compact, and ideal for travel, hospital visits, and short-distance use.

Which wheelchair is best for elderly patients at home in India?

The best wheelchair for elderly patients depends on their mobility needs. For users who can move independently, a standard foldable wheelchair with comfortable seating and large rear wheels is a great choice. For patients who require caregiver assistance, a lightweight transit wheelchair is often more suitable. Features such as foldability, cushioned seats, footrests, and durable construction are important considerations for home use.

What is the difference between a semi-fowler and a double fowler hospital bed?

A semi-fowler hospital bed allows adjustment of the backrest section, helping patients sit up comfortably for eating, reading, or resting. A double fowler hospital bed offers adjustment of both the backrest and knee-rest sections, providing enhanced comfort, better circulation, and improved patient positioning. Double fowler beds are often recommended for long-term care and recovery at home.

Does AeonCare sell electric hospital beds for home use?

Yes. AeonCare offers a range of electric hospital beds suitable for home care and patient recovery. These beds allow caregivers and patients to adjust bed positions easily using a remote control, improving comfort, convenience, and patient care. Electric hospital beds are especially beneficial for elderly patients, post-surgery recovery, and long-term medical care at home.

Which hospital bed is best for a stroke patient at home?

For stroke patients receiving care at home, a double fowler or electric hospital bed is often recommended. These beds allow multiple positioning adjustments that can improve comfort, reduce pressure on the body, assist with circulation, and make caregiving easier. The ideal bed depends on the patient's condition, mobility level, and long-term care requirements. Consulting a healthcare professional can help determine the most suitable option.

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Any question?

You can contact us through our contact page! We will be happy to assist you.

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