Warranty & Service Policy

Overview

This policy outlines the warranty coverage, service terms, and spare parts availability for products supplied by Aeoncare. Please review the specific guidelines applicable to your equipment category below.

Warranty Coverage

Warranty terms vary depending on the product type and mechanism.

• Manual Wheelchairs

  • Coverage: Warranty does not apply to manual wheelchairs.

  • Terms: All purchases of manual wheelchairs are final regarding manufacturer defects under warranty, but they remain fully eligible for our paid repair and maintenance services.

• Manual Hospital Beds

  • Coverage: Warranty does not apply to manual hospital beds.

  • Terms: Similar to manual wheelchairs, standard warranties are not extended to manual beds, but service support is fully available.

• Electric Wheelchairs & Electric Hospital Beds

  • Coverage: Warranty applies exclusively to core motorized and power components, specifically motors and batteries.

  • Exclusions: Structural frames, upholstery, hand controllers, casters, and general wear-and-tear items are excluded from warranty coverage unless specified otherwise at the time of purchase.

Service & Maintenance Terms

Aeoncare provides comprehensive maintenance support for all equipment types, whether under warranty or out of warranty.

• Paid Service Model: All service visits, labor, diagnostic checks, and repairs are chargeable and are not provided free of charge.

• Spare Parts Arrangement: We actively assist customers by sourcing and arranging genuine spare parts for both manual and electric models.

• Billing: The cost of spare parts, component replacements, and service labor charges will be billed directly to the customer prior to or upon completion of the service.